At The Theatre

At Marriner Group we are committed to providing a welcoming environment for everyone we are hosting at our venues. Discriminatory or anti-social behaviour will not be tolerated. Please let our front of house staff know if you experience any issues and it can be dealt with accordingly. We want the theatre to feel like a safe space for both our staff and our patrons so please be kind and treat others how you would like to be treated. That way we can all have the best time.

We encourage all patrons to arrive 30 minutes before their performance start time, to allow enough time to get their tickets scanned, go to the bar for a drink or snack, browse the merchandise and to make your way to your seat with plenty of time. If you arrive late, you may not be allowed access until a suitable break in the performance, and it can be disruptive to other people in your row.

Any bags larger than A4 size will need to be cloaked prior to entering the auditorium. Our cloakroom space is limited so we ask that you leave any luggage or bulky items at home where possible. Due to security requirements, you may be asked to show the contents of your bags.

Checking messages, emails or social media during a performance can be very disruptive to those around you. Please be mindful of this and turn your mobile device to silent or off and refrain from using them during the performance.

We are delighted for you to share your visit to the venue and your experience at the show. Photos in the foyers, in the auditorium pre-show, at interval and post-show are all permitted. However, filming, sound recordings and photography throughout the performance are strictly prohibited. Some productions may allow photography for the curtain call, but if this is the case you will be advised.

Please be mindful of those around you so that everyone gets to enjoy the show. Talking, singing along or dancing during the show can be very disruptive. Please save it for the curtain call when singing and dancing together is often encouraged.

The performers on stage have been working hard to bring you the best possible performance and we encourage you to applaud, cheer and stand up at the end of the show to share your enthusiasm and appreciation.

If you have any questions or concerns throughout your time in the venue, please do not hesitate to approach a member of our team who will be able to help you.

There are limited bag cloaking facilities at the Princess Theatre. To cloak items, please speak to a Front of House staff member for assistance. Patrons are advised against bringing bulky items or prams to the theatre. The cloakroom is located in the Stalls foyer, next to Door 1.

For all lost property enquiries, please email: [email protected] with details of the item, the show you attended, the date and your best contact details. We’ll let you know if your item has been found. We only keep items for a limited period of time before we donate them.

All bags are subject to search on entry. Oversized bags and large backpacks (larger than A4) will need to be cloaked prior to entry into the auditorium. We are unable to cloak luggage and recommend limiting the number of items and bags that you bring to the venue.

You can find additional details regarding our Conditions of Entry here.

Shows often come with an age recommendation which can be found on the relevant event information pages of our website. While we work closely with the show producers to determine a suitable age recommendation, it's still ultimately up to you as the parent to make the final decision around suitability.

For children attending a show at the Princess Theatre, there are a limited amount of cushions available at the ushers' discretion in the Stalls only. Patrons in the Dress Circle and Upper Circle are allowed to bring their own cushions for small children only.

The best way to stay up to date with current and upcoming shows and special ticket offers is to sign up to receive our emails. Alternatively, visit the shows page of our website.

For shows that are aimed specifically at children, our ‘Babes in Arms’ policy means that children under two years of age may be admitted without requiring a ticket if they remain seated on the lap of the parent or guardian. For some shows you will require a ticket. Please check the event information or call our Customer Service team on 1300 11 10 11 for any further clarification.

Parents or guardians choosing to visit the theatre with children under two years of age are asked to book an aisle seat and liaise with the theatre's front-of-house staff on arrival at the theatre.

Shows at Marriner Group venues are to be enjoyed by everyone in the community. If bringing children to see a show, please consider the interests and enjoyment of other patrons. Any person (regardless of age) interfering with the enjoyment of other patrons may be asked to leave the auditorium or venue.

Each event may have its own age restrictions. It is recommended to check the individual age recommendations and restrictions of the show you are planning to attend.

We welcome people of all ages to enjoy shows at Marriner Group venues, however each event may have its own age restrictions. It is recommended to check the individual age recommendations and restrictions of the show you are planning to attend.

For shows that are aimed specifically at children, our ‘Babes in Arms’ policy means that children under two years of age may be admitted without requiring a ticket if they remain seated on the lap of the parent or guardian. For some shows you will require a ticket. Please check event information or call our Box Office on 03 9299 9800 for any further clarification.

Most productions are considered to be unsuitable for children under the age of two years. If taking your child under two years of age into the theatre, please be aware of the following concerns:

• Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
• Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
• The potential for disturbance to other patrons by crying or restless infants which may result in you being asked to leave the auditorium or venue.

Please be considerate of other patrons in the theatre. Shows at Marriner Group venues are to be enjoyed by everyone in the community. If bringing children to see a show, please consider the interests and enjoyment of other patrons. Any person (regardless of age) interfering with the enjoyment of other patrons may be asked to leave the auditorium or venue.

As per our conditions of entry children under 15 years must always be accompanied by an adult.

We are committed to making performances accessible to the widest possible audience.

If any of your students require special assistance or wheelchair seating, please discuss this at the time of booking your group or school.

More information regarding accessibility at the Princess Theatre can be found here.

On arrival at the venue, one of our Front of House staff will be available to welcome your group and assist you with finding your seats. Foyer doors open one hour prior to the performance and auditorium doors open 30 minutes before the scheduled performance start time.

It is recommended that your group arrive 30 minutes prior to show start time.

To minimise disruptions, once the performance has begun students are not permitted to change seats, unless absolutely necessary.

To minimise disruption to performers and other patrons, late arrivals will not be permitted to enter the auditorium until a suitable time in the performance.

If your group is running late, please notify the Box Office on 1300 11 10 11.

We recommend leaving school bags at school or on the bus as there is limited space available at the venues and school bags are not permitted within the auditorium.

Patrons are not permitted to bring hot food or drinks into the auditorium. Drinks and snacks are available for purchase from all theatre bars. We ask that students have eaten lunch or dinner prior to arriving at the theatre.

If your students are not required to wear a school uniform, smart casual attire is recommended.

Teacher resources are made available for certain productions. More information can be found here.

Some performances include a post-show Q&A session and school groups are invited to stay back to hear directly from the cast and crew and have the opportunity to ask any questions they may have.

Teachers who have booked a school group will be contacted directly in advance when a Q&A session is taking place for their relevant performance.

More information can also be found here.

If you are outside the buildings or in the foyers then yes, we would love you to share your memories of your visit, and please tag us on social media. However, unless you have sought permission from us, any footage you take must be for personal use only and not contravene any of our policies around filming. We thank you for your cooperation.

Photography and any filming during performances is not permitted. Please check with venue staff upon entering to confirm the photography policy for the performance you are attending.

Unfortunately, as these venues are not open to the public, we cannot facilitate wedding photography within the venues. If you would like to take a photograph outside the venue with the Princess Theatre in the background, please go ahead, once it is for personal use only.

We would love you to share pictures and video content of your visit on social media networks or personal blogs (don’t forget to tag the venue with an @ or a #), but only if there is no commercial aspect to the publishing of the images or video – it must be for personal use only and not contravene any other of our policies around filming.

Hot food or drinks are not permitted at the Princess Theatre.

Drinks and snacks are available to purchase from the theatre bars. Our bars open when doors open, approximately 1 hour prior to the performance start time. You can also pre-order your drinks and snacks in advance, and pick them up from a designated collection area.

View the menu and pre-order here.

Most shows at the Princess Theatre have a range of merchandise available for purchase. Merchandise is typically available from when the foyers open, approximately 1 hour before the show, at interval, and for a short time post-performance.