Careers

Security Operations Manager

Location: All Venues, Melbourne CBD
Applications Close: 30th May 2026

Security Operations Manager

Marriner Group is a dynamic Australian-owned company, managing five world-class entertainment and event venues including the Princess Theatre, Regent Theatre, Comedy Theatre, Forum Melbourne, and the Plaza Ballroom. Based in Melbourne’s CBD, our venues host some of the world’s most celebrated live music, theatre and events.

We are seeking an experienced and people-focused Security Operations Manager to provide operational leadership of security services across our venues, with a primary focus on live music operations at Forum Melbourne. This is a hands-on leadership role for a calm, confident professional who thrives in fast-paced, live entertainment environments and is committed to safety, professionalism and exceptional customer service. This role also provides operational and administrative support to the Head of Access and Security, contributing to the effective coordination and continuous improvement of security operations across our venues.

About the Role

Reporting to the Head of Access and Security, the Security Operations Manager is a senior on-site leader responsible for overseeing security operations during live music, theatre and events. You will lead, support and mentor security guards, supervisors and team leaders, ensuring consistent standards, effective crowd management and positive patron experiences. While primarily based at Forum Melbourne, the role supports security operations across other Marriner Group venues as required and provides operational and administrative support to the Head of Access and Security. Given the nature of live entertainment, flexibility to work evenings and weekends is essential.

Key Responsibilities

• Provide operational leadership for security services at Forum Melbourne and across Marriner Group venues as required, ensuring safe, secure and welcoming environments
• Lead and support security guards, supervisor and team leaders, setting clear expectations for performance, conduct and customer service
• Oversee crowd management, access control, entry points and public areas, including securing venues at the conclusion of events
• Lead and support responses to complex or high-risk incidents, liaising with venue management and emergency services when required
• Support recruitment, onboarding, training and development of security staff in collaboration with the Head of Access and Security
• Manage performance, coaching and corrective action in line with company policies
• Champion a strong customer service culture, ensuring professional presentation, respectful interactions and high standards at all times
• Ensure compliance with relevant legislation, licensing requirements, OH&S obligations and emergency procedures
• Oversee incident reporting, show reports and operational documentation, analysing trends and contributing to continuous improvement

About You

You are an experienced security leader with a strong background in live entertainment, events and customer-facing environments. You lead with confidence, remain calm under pressure and place high importance on exceptional customer experiences.

You will also bring:

• A current, valid Security Licence
• Demonstrated experience in senior leadership roles
• Experience managing teams in live entertainment, events and customer-facing environments
• Strong understanding of security operations, crowd management and public safety
• A high level of administrative ability
• A current First Aid qualification.

Why Marriner Group?

• Lead the Security team at Melbourne’s most prestigious and iconic heritage-listed venues
• Be part of a passionate, supportive, and high-performing team
• Opportunities for ongoing learning and professional development, with potential for future growth
• Enjoy access to staff benefits including opportunities to attend some of Melbourne’s best shows and events
• Access to our Employee Assistance Program (EAP) for wellbeing and personal support
• Competitive remuneration and benefits.

Ready to lead security operations in some of Melbourne’s most exciting venues? Apply now via SEEK or by emailing [email protected], with your resume and a cover letter outlining your experience and suitability for the role.

Office and Customer Service Administrator

Location: Head Office, Melbourne
Applications Close: 29th May 2026

Office and Customer Service Administrator

Marriner Group is a dynamic Australian‑owned company, managing five world‑class entertainment and event venues including the Princess Theatre, Regent Theatre, Comedy Theatre, Forum Melbourne, and the Plaza Ballroom. Based in Melbourne’s CBD, our venues host some of the world’s most acclaimed live performances, productions, and events.

We are seeking an organised, professional and customer-focused Office and Customer Service Administrator to be the first point of contact at our Marriner Group Head Office. Providing high-quality reception services, administrative support and responsive customer service in a busy live entertainment environment, this role plays a pivotal part in how visitors, customers and staff experience our organisation.

About the Role

Reporting to the Ticketing CX and Staffing Manager and based at Marriner Group’s Head Office on Collins Street, the Office and Customer Service Administrator is responsible for the smooth day-to-day operation of reception and office services, while supporting customer service enquiries and administrative needs across the group.

This is a hands-on, people focused role that requires strong communication skills, attention to detail and a calm, professional presence. You will work closely with all teams at Head Office and our venues, supporting both internal operations and external customer interactions.

Key Responsibilities

Reception and Customer Service

• Act as the first point of contact for visitors to our Head Office, ensuring a welcoming, professional and well-presented reception environment
• Manage incoming calls, messages and general enquiries promptly and courteously
• Respond to customer service emails and online ticketing enquiries via Outlook and Zendesk
• Provide clear, accurate information to customers and visitors, escalating matters where appropriate

Office Administration

• Handle mail and deliveries, including internal distribution and courier bookings
• Maintain office supplies, equipment, passes and shared resources
• Oversee bookings for all office meeting rooms
• Liaise with building management regarding cleaning, maintenance and access requirements
• Administer petty cash and process reimbursements in line with procedures
• Maintain internal phone lists, reception manuals and reference materials

Office Operations & Support

• Ensure reception, meeting rooms and kitchen areas are consistently neat, tidy and well stocked
• Coordinate kitchen supplies and basic upkeep
• Support emergency preparedness, including evacuation procedures, fire warden duties and first aid supplies
• Provide general administrative support to departments as required, with consideration to workload and priorities

About You

You are approachable, organised and service-oriented, with a genuine interest in creating positive experiences for customers and colleagues alike. You take pride your attention to detail, as well as being reliable, well presented, and enjoy working as part of a collaborative and fast-moving office environment. 

You will bring:

• Experience in a reception, administration or customer service role
• Excellent written and verbal communication skills
• A high level of discretion and professionalism when handling sensitive information
• Strong organisational and time management skills
• Confidence using email and online enquiry systems (Zendesk experience desirable)
• A proactive, flexible and positive approach to work
• The ability to adapt to changing priorities in a busy office setting

Why Marriner Group

• Help deliver extraordinary events in Melbourne’s most prestigious and iconic heritage-listed venues
• Be part of a passionate, supportive, and high-performing team
• Opportunities for ongoing learning and professional development, with potential for future growth
• Enjoy access to staff benefits including opportunities to attend some of Melbourne’s best shows and events
• Access to our Employee Assistance Program (EAP) for wellbeing and personal support
• Competitive remuneration and benefits

Security Guards

Location: All Venues, Melbourne CBD
Applications Close: 27th May 2026

Marriner Group is a dynamic family business that owns and operates five of Melbourne's most spectacular and iconic theatres, live music and events venues including:

• Regent Theatre
• Princess Theatre
• Comedy Theatre
• Forum Melbourne
• Plaza Ballroom

Position Summary:

We are seeking experienced and casual Security Guards to provide security and a high level of customer service for theatre shows, events and concerts, working across all our Melbourne CBD venues. Flexibility with working hours, including being able to work nights, weekends and shift work is essential.

To be a successful candidate you must demonstrate a professional manner, an appropriate level of fitness, high standard of personal grooming and have at least a year’s previous experience as a Security Guard at major events, hospitality, the arts and or the entertainment industry.

In this role, you will undertake varied tasks set by the Security Manager, which will require you to work autonomously and as part of a team. The ability to prioritise, show initiative, good communication skills and reliability is essential.

Candidates must hold a current Victorian Private Security Individual Licence, a current First Aid certificate, a current Police check, a current drivers’ licence and be able to demonstrate key competencies in the following areas:

• Excellent customer service skills
• Excellent communication skills
• Personable and enthusiastic
• Exceptional personal presentation
• A calm approach in high-pressure situations
• Competent working knowledge of the relevant legislation

Why Join Us?

• Be part of a dynamic and exciting events environment.
• Opportunity to gain experience in the entertainment industry.
• Immediate start, with training provided.  Discounted parking rates at nearby car parks are available for Marriner Group staff, plus get to see some of Melbourne’s best shows!

If you would like to join our team and feel you can contribute to the success of Marriner Group please send us your cover letter and resume to [email protected].

Please note that only successful applicants will be contacted.

Employer questions

Please include answers to the following questions with your application:

• Which First Aid accreditations do you currently hold?
• Do you have customer service experience?
• Do you have a current Police Check (National Police Certificate) for employment?
• Do you currently have the right to work in Australia?
• Do you hold a current security licence?
• Do you have a current Australian driver's licence?

Venue Presentation Cleaners - Casual Positions

Location: All Venues, Melbourne CBD
Applications Close: 27th May 2026

 Marriner Group is a dynamic family business that owns and operates five of Melbourne's most spectacular and iconic theatres, live music and events venues including:

• Regent Theatre
• Princess Theatre
• Comedy Theatre
• Forum Melbourne
• Plaza Ballroom

We are seeking casual cleaning superstars to join our Venue Presentation team, working across all our Melbourne CBD venues.

The Venue Presentation team assists in making these magnificent venues *sparkle* for the thousands of patrons we welcome through our doors each day.

Successful applicants must be able to work early mornings including Mondays & Saturdays.   Applicants must be physically fit as heavy lifting/moving may be involved as part of the role. Previous commercial cleaning experience is preferable.

Immediate start, with training provided.  Discounted parking rates at nearby car parks are available for Marriner Group staff, plus get to see some of Melbourne's best shows!

If you feel that you can contribute to the success of Marriner Group and have the necessary skills, we would love to hear from you. 

Please submit your application to [email protected], and remember to include your resume and cover letter with your application.

Please note that only shortlisted applicants will be contacted.