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Ticketing CX and Staffing Manager We are seeking an experienced and people‑focused Ticketing CX and Staffing Manager to lead customer experience delivery across some of Australia’s most iconic live performance venues. Ticketing CX and Staffing Manager
Location: Head Office, Melbourne Marriner Group is a dynamic Australian‑owned company, managing five world‑class entertainment and event venues including the Princess Theatre, Regent Theatre, Comedy Theatre, Forum Melbourne, and the Plaza Ballroom. Based in Melbourne’s CBD, our venues host some of the world’s most acclaimed live performances, productions, and events. We are seeking an experienced and people‑focused Ticketing CX and Staffing Manager to lead customer experience delivery across some of Australia’s most iconic live performance venues. Based at Marriner Group Head Office on Collins Street, this role is a unique opportunity to shape how thousands of patrons experience our shows - from first enquiry to final curtain call - while leading and developing a high‑performing ticketing and customer service team. About the Role Reporting to the Director of Ticketing Services, the Ticketing CX and Staffing Manager is responsible for delivering exceptional customer service standards across Regent Theatre, Princess Theatre, Comedy Theatre and Forum Melbourne. You will lead a seven‑day‑a‑week customer service and call centre operation, managing enquiries across phone, email, Zendesk and live chat, while also overseeing the recruitment, training and rostering of all Ticketing Services staff across box office and customer service operations. This is a hands‑on leadership role, balancing operational excellence with people leadership, customer advocacy, and continuous improvement in a fast‑paced live entertainment environment. Key Responsibilities
People & Staffing Leadership
Collaboration & Operations
About You You are an experienced ticketing or customer service leader with a strong understanding of theatre and live music environments. You thrive in fast‑moving, customer‑focused operations and enjoy leading teams to deliver calm, confident and solutions‑focused service even under pressure. You will bring:
Why Marriner Group?
Apply now by sending your resume and cover letter to [email protected] |
Head Office, Melbourne | 23rd Mar 2026 |
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Security Guards We are seeking experienced and casual Security Guards to provide security and a high level of customer service for theatre shows, events and concerts, working across all our Melbourne CBD venues. Security Guards
Location: All Venues, Melbourne CBD Marriner Group is a dynamic family business that owns and operates five of Melbourne's most spectacular and iconic theatres, live music and events venues including:
Position Summary: We are seeking experienced and casual Security Guards to provide security and a high level of customer service for theatre shows, events and concerts, working across all our Melbourne CBD venues. Flexibility with working hours, including being able to work nights, weekends and shift work is essential. To be a successful candidate you must demonstrate a professional manner, an appropriate level of fitness, high standard of personal grooming and have at least a year’s previous experience as a Security Guard at major events, hospitality, the arts and or the entertainment industry. In this role, you will undertake varied tasks set by the Security Manager, which will require you to work autonomously and as part of a team. The ability to prioritise, show initiative, good communication skills and reliability is essential. Candidates must hold a current Victorian Private Security Individual Licence, a current First Aid certificate, a current Police check, a current drivers’ licence and be able to demonstrate key competencies in the following areas:
Why Join Us?
If you would like to join our team and feel you can contribute to the success of Marriner Group please send us your cover letter and resume to [email protected]. Please note that only successful applicants will be contacted. Employer questions Please include answers to the following questions with your application:
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All Venues, Melbourne CBD | 6th Mar 2026 |
