Careers

Ticketing Customer Service

Location: All Venues
Applications Close: 22nd Dec 2024

Marriner Group is a dynamic family-owned company that manages and operates five world-class venues: the Regent Theatre, Princess Theatre, Comedy Theatre, Forum Melbourne and the Plaza Ballroom. All venues are situated in Melbourne’s city centre and play host to some of the world’s biggest productions across theatre, live music and special events. 

The Role: 

We are currently seeking ticketing customer service staff to play an important role as part of the Marriner Group Ticketing Services team. Assisting in the delivery of excellent sales and customer service outcomes for our clients and patrons, ticketing customer service staff provide a welcoming and world class experience for our guests at the Marriner Group Customer Service Hub and at four of Australia’s major live performance venues. 

Key Duties and Responsibilities include: 

• Proficiency in ticket sales and operations via Marriner Group’s ticketing provider’s ticket systems in addition to Zendesk when working at the Customer Service Hub. 
• A high level of customer service to patrons via phone, email and in person to all Marriner Group shows. 
• Assistance with administering all types of ticket orders including house seats and other producer and promoter requests as required. 
• Responsibility for monies collected at box offices and the reconciliation and balancing of daily sales at the completion of each shift. 
• Efficient handling of all equipment used in the day to day running of the Box Office and ensure that service and equipment faults are reported to management in a timely manner. 
• Assistance and communication with Front of House teams with regards to accessibility bookings and other special seating requests. 
• General administrative duties relating to box office operations and customer service. 
• Attendance at any meetings or training programs as required. 
• Adhering to the company policies and procedures as set out by Marriner Group. 
• Communication and reporting on any relevant company policies where required. 

Desired Attributes 

• A friendly, professional and positive attitude 
• Client & Customer Focus 
• Communication Skills 
• Attention to Detail 
• Flexibility 
• Problem Solving 
• Positive Attitude 
• Interpersonal Skills 
• Organisational Skills 
• Results Orientation 

Experience and Requirements 

• Previous customer service experience 
• Fantastic interpersonal skills 
• Ability to work both independently and collaboratively 

At Marriner Group we believe in fostering a culture of learning, development, respect and kindness across all our teams, and offer competitive remuneration. Employee benefits include complimentary tickets to shows, reduced CBD parking rates, a beautiful heritage office space in the heart of the CBD and generous staff discounts across our venues. 

If you feel you match the above criteria, and would like to join our dynamic and exciting team in Melbourne, we would love to hear from you. 

Please email you resume to [email protected] and include a cover letter with your application outlining your suitability for the role and why it is of interest to you. 

Applications close Sunday 22nd December 2024.  

Only successful applicants will be contacted.

Security Guards

Location: All Venues, Melbourne CBD
Applications Close: 30th Nov 2024

Marriner Group is seeking experienced Security Guards to provide security and a high level of customer service for concerts, theatre shows and events across some of Melbourne's most iconic venues; the Regent, Princess and Comedy Theatres, Forum Melbourne and the Plaza Ballroom.

These are casual positions. Flexibility with working hours, including being able to work nights, weekends and shift work is essential.

Candidates must hold a current Victorian Private Security Individual Licence, a current First Aid certificate, a current drivers’ licence and be able to demonstrate key competencies in the following areas:

• Excellent customer service skills
• Excellent communication skills
• Personable and enthusiastic
• Exceptional personal presentation
• A calm approach in high-pressure situations
• Competent working knowledge of the relevant legislation

To be a successful candidate you must demonstrate a professional manner, an appropriate level of fitness, high standard of personal grooming and have at least a minimum two years previous experience as a Security Guard at large scale public events, including contemporary music audiences.

You will undertake varied tasks set by the Security Manager, which will require you to work autonomously and as part of a team.  The ability to prioritise, show initiative, good communication skills and reliability is essential.

If you feel you can contribute to the success of Marriner Group and would like to join our team, please send us your cover letter and resume to [email protected]. We encourage both female and male guards to apply.

Only successful applicants will be contacted.

Venue Presentation Cleaners - Casual Positions

Location: All Venues, Melbourne CBD
Applications Close: 30th Nov 2024

 Marriner Group is a dynamic family business that owns and operates five of Melbourne's most spectacular and iconic theatres, live music and events venues including:

• Regent Theatre
• Princess Theatre
• Comedy Theatre
• Forum Melbourne
• Plaza Ballroom

We are seeking casual cleaning superstars to join our Venue Presentation team, working across all our Melbourne CBD venues.

The Venue Presentation team assists in making these magnificent venues *sparkle* for the thousands of patrons we welcome through our doors each day.

Successful applicants must be able to work early mornings (some shifts starting at 6:00am) and afternoons, with evening shifts available.  Applicants must be physically fit as heavy lifting/moving may be involved as part of the role.   

Immediate start, with training provided.  Discounted parking rates at nearby car parks are available for Marriner Group staff, plus get to see some of Melbourne’s best shows!

If you feel you can contribute to the success of Marriner Group and would like to join our team, please send us your cover letter and resume to [email protected].

Please note that only successful applicants will be contacted.

Payroll Officer

Location: Head Office, Melbourne
Applications Close: 29th Nov 2024

Marriner Group is seeking to engage an enthusiastic and experienced Payroll Officer to join the People, Culture and Communications team. You will be responsible for assisting our payroll team in producing a weekly pay cycle and maintaining administrative documentation.

Key Duties and Responsibilities include:

• Assisting with the production of a weekly pay cycle, including monthly and yearly reconciliation
• Assisting with day-to-day queries from employees
• Responding to employee enquiries regarding payroll-related issues in a timely and friendly manner
• Timesheet amendments
• Timesheet approvals
• Assisting with Work Cover applications/payments/administration
• Maintaining employee payroll records (leave and time in Lieu accrual)
• Assisting with onboarding and ensuring accurate reflection in the payroll system

Desired Attributes:

• A friendly, professional and positive attitude
• Strong technology skills, particularly with programs such as Microsoft Excel
• Previous experience with MicrOpay (payroll software) would be beneficial
• Fantastic attention to detail
• Ability to maintain confidentiality and handle sensitive information
• Understanding of NES and compliance regulations

Experience and Requirements:

• Previous payroll experience
• Fantastic interpersonal skills
• Ability to work both independently and collaboratively
• Relevant knowledge of modern awards and legislation

The offer:

At Marriner Group we believe in fostering a culture of learning, development, respect and kindness across all our teams, and offer competitive remuneration. Employee benefits include complimentary tickets to shows, reduced CBD parking rates, a beautiful heritage office space in the heart of the CBD and generous staff discounts across our venues.

This role is Part-Time, 3 days per week, and generally carried out during M-W office hours.

If you feel you match the above criteria, and would like to join our dynamic and exciting team in Melbourne, we would love to hear from you. 

Please include a cover letter with your application outlining your suitability for the role and why it is of interest to you and email to [email protected]

Applications close Friday, 29th November, 2024.

Only successful applicants will be contacted.