Have your ticket ready. Everyone entering the theatre must hold a valid ticket for the duration of your visit.
If you arrive late, you may need to wait. Latecomers will only be admitted at a suitable break in the performance as agreed by the event organisers.
The use of cameras, recorders, and mobile phones is prohibited. Light from your phone, smartwatch, and digital devices are noticeable to performers and patrons, and ringing phones are disruptive to the entire theatre. Switch off your devices and let yourself be immersed in the performance.
Marriner Group practices the responsible service of alcohol. Any breaches of our liquor license or our responsible service of alcohol may result in refused service, refused entry or removal from the venue.
Marriner Group values the safety and comfort of all patrons. Security cameras operate throughout the theatre, you and your belongings may be searched on entry, and certain items (including hot food, and large items such as bags or cameras) are prohibited or restricted in what may be brought into the venue. A list of our security precautions is available on the full conditions of entry, and our staff can advise if you have any questions.
Please follow the directions of our staff and venue signage. We are here to ensure everyone has a safe and enjoyable experience. If you do not follow our directions and protocols, you may be asked to leave the venue immediately without further recourse.
We aim to provide safe and enjoyable experiences for all patrons and guests. If you feel that your enjoyment of an event is being compromised in any way or by the actions of another person, or if there is a way we can make your experience more comfortable, please contact our staff immediately so that we can try to find a solution.
Treat each other and staff with respect. If you compromise the health, safety, or experience of patrons or staff, or if you do not follow these conditions of entry, you may be relocated, refused entry or removed from the venue.
Please consider your health and wellbeing. Stay at home if you are unwell, or if you or anyone in your group (including any children) feel unwell while at the venue, make your way out of the auditorium where our staff are available to assist you. Hand sanitiser is available throughout the foyers, and please always adopt good hygiene and respiratory practices.
Health and safety are our priority. Notices are posted at auditorium doors advising if the performance contains elements (such as strobe lighting or smoke effects) that may affect patrons. The venue is frequently and thoroughly cleaned and sanitised. Please be aware that allergens may be present in food and beverages in the venue.
You accept risks of entry. We aim to provide a safe venue; however, you enter the venue at your own risk and are responsible for any personal belongings.
The full Conditions of Entry are below
Welcome to our theatres. Marriner Group (Vic) Pty Ltd ACN 685 263 450 (trading as Marriner Group) (“Marriner Group”, “We” or “Us”) is committed to creating a safe environment for all staff and patrons. By entering the Princess Theatre, Regent Theatre, Comedy Theatre or Forum Melbourne (the Venue), you agree to follow these Conditions of Entry when you visit our Venue, together with any instructions from our staff and any signage displayed.
For everyone’s safety and comfort, you may be required to:
Once admitted to the Venue:
Keep your ticket with you and show it when requested.
When the event concludes, please:
To protect the safety and enjoyment of all patrons, you may be refused entry, asked to leave, or removed from the Venue if you:
If you are asked to leave, you must move at least 20 metres from the Venue. Refunds will not be provided in these circumstances, and re-entry may be refused indefinitely.
Before attending the Venue, please consider your health status and how it may affect other patrons, guests and employees. We may refuse entry or ask you to leave if:
In the above circumstances, ticket refunds or exchanges will not be provided unless required by law.
While in the Venue you may be required to follow protocols such as:
Food and beverages may contain (or come into contact with) common allergens, including nuts, dairy and gluten. Whilst precautions are taken by our suppliers and during service, we cannot guarantee that products are allergen-free. Patrons with allergies or intolerances should take this into account prior to consumption. Allergen information on all our products is available upon request.
If you bring personal belongings into the Venue:
We may:
By entering the Venue, you agree and authorise us to film, record or photograph you (Recording), and to reproduce Recordings without further authorisation by, or compensation, or attribution. All Recordings remain the property of Marriner Group, and you release us from liability arising on account of such usage. Security cameras operate in and around the Venue and you acknowledge that you may be filmed.
Entry to the Venue is at your own risk. To the maximum extent permitted by law, Marriner Group will not be responsible for any loss, damage, harm, or injury arising from your attendance. You release and forever discharge Marriner Group, its directors, officers, employees, representatives, contractors (and their respective employees), agents and the event organiser from any claim which you have or may have in respect of, or arising out of, attending the Venue.
It is a condition of entry that you will comply with Victorian liquor licensing laws and respect our adherence to Responsible Service of Alcohol principles.
Entry of minors at licensed events is at our sole discretion. If we approve entry, a parent or guardian must remain with/beside the minor at all times. The parent or guardian is responsible for minor, and the adult may also be refused alcohol.
For everyone’s safety and comfort, the following items may not be brought into our Venue
(Prohibited Items):
We reserve the right to:
We reserve the right to vary this standard policy at our discretion and without notice for each event.
