Regent Theatre Venue Information
191 Collins Street
Ticket and Show Information
Ticketmaster 1300 111 011
Wheelchair and Disability Bookings – All Venues
(03) 9299 9800
BOX OFFICE HOURS
The Regent Theatre Box Office is open 1.5 hours prior to the commencement of a show and half an hour after a show commences. Additional Box Office opening hours are dependent on individual show times.
TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Cash, Credit Card or Eftpos.
VENUE TICKET COLLECTIONS
Pre-paid tickets can be collected from the venue Box Office within the said opening hours or from 1.5 hours prior on the day of the performance.
Tickets can also be collected from any Ticketmaster outlet up until the day of the performance.
VIP Red Carpet ticket holders can pick up tickets and vouchers from 1 hour pre-show on the day of the event at the VIP Window on the left opposite the Box Office at the top of the stairs on entry to the theatre.
Patrons of the Regent Theatre can avail of preferred parking rates at the nearby Wilson Parking, Flindersgate, 172 Flinders Street, Melbourne.
Offer rates are currently as follows if booked online in advance:
- $6 after 4pm M-F nights and all day on weekends
- $31 between 6am and midnight M-F
Parking must be booked online in advance via www.bookabay.com.au
Enter codeword: MARRINER (case sensitive) in the Discount Voucher field
You have a 1 hour grace period either side of your entry/exit times. To alleviate issues, please book to leave as late as possible as you can always leave earlier without any issues.
You will receive confirmation of your booking via email and you can also select to receive by SMS to your phone if preferred.
Use the credit card you booked with as the identifier at the boom gate on entry to the car park.
No need to queue at the pay station, simply insert the relevant credit card at the boom gate on exit and and the boom gate will open.
Full terms and conditions can be viewed online at www.bookabay.com.au
The Regent Theatre is situated in the Melbourne CBD and is accessible by all modes of transport.
Main entrance in Collins Street has 14 steps with 6 evenly spaced handrails, a landing break, then 5 more steps up to the entry doors. The Box Office is located to the right at the top of the first set of steps. The VIP Window is to the left. There are glass doors across the width of the entrance, which are kept open when a performance is on. There is an entrance foyer that leads to the Stalls foyer bar and auditorium.
Arrivals will be welcomed by a venue staff member out the front of the venue, and will be directed to the Accessible Entrance.
Access to the Stalls is on both the left and the right of the rear foyer. The Stalls area is raked. There is greater than usual space between rows, giving patrons a large amount of legroom. There are two central aisles and two side aisles.
The only access to the Dress Circle is via two sets of large staircases. Please note that the marble staircases date back to the theatre’s construction and are slightly worn on the edges. This makes them rather slippery and patrons should take extra care with footing in these areas. Seating in the Dress Circle area is stepped and there are no handrails.
There are both Male and Female toilets both upstairs and downstairs at the Regent Theatre. All toilets have steps and handrails.
There is a visible sign, however, please see an usher for directions at the theatre if required.
FACILITIES FOR WHEELCHAIR USERS
For all wheelchair/accessible seating enquiries please contact the Box Office on (03) 9299 9800.
PLEASE NOTE: There is no lift access to the Dress Circle at the Regent Theatre.
FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
Patrons with difficulty negotiating steps are advised to book seating in the Stalls area, as there are several large staircases leading to the Dress Circle.
FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Box Office on (03) 9299 9800. Some shows have audio-described performances. Direct enquires to the Association for the Blind.
FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Regent Theatre. Either headsets or a neck loops (for those with a T-switch) can be obtained from the cloak room. Please proceed to the cloak room or see a member of our Front of House team on arrival at the venue. You can contact the Regent Theatre Box Office for more information on (03) 9299 9800.
MARRINER GROUP BABES-IN-ARMS POLICY
Most productions are considered to be unsuitable for children under the age of two years. If taking your child under two years of age into the theatre, please be aware of the following concerns:
- Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
- Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
- The potential for disturbance to other patrons by crying or restless infants.
Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff.
Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.
As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.
PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option. It is recommended that you book through the Box Office by calling (03) 9299 9800.
For children attending a performance, there are a limited number of booster seats available at the usher's discretion.
Generally there are no age restrictions. However, for licensed areas a valid form of ID is required; learner or driver's license, passport, proof of age card, keypass. Some events may have specific age restrictions.
Alcohol, hot drinks, cans, bottles, recording equipment can not be brought onto the premises.
The Regent Theatre is a no smoking venue.
Closest ATM is on Swanston Street
LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketmaster prior to the event day, or prior to 4pm on the event day
There is a cloakroom available in the downstairs foyer on the right hand side under the stairs. There is a visible sign. This service is provided complimentary.
The Regent Theatre is a fully seated venue
Snacks are available for purchase at all bars within the Regent Theatre
The Regent Theatre's two private dining rooms provide the perfect space for a pre show dinner or cocktail reception. Please contact our Event Sales Office if you would like to book one of our Corporate Entertainment Packages on (03) 9299 9860 or by emailing firstname.lastname@example.org