Regent Theatre Venue Information
191 Collins Street
Ticket and Show Information
Ticketmaster 1300 111 011
Ticketmaster Online Support
Wheelchair and Disability Bookings – All Venues
(03) 9299 9800
Our Box Office opens 1 hour before all performances.
For any ticketing enquiries, please call Ticketmaster on 1300 111 011 or visit ticketmaster.com.au
For any venue enquiries, please call 03 9299 9990 during business hours.
TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Credit Card or Eftpos preferred.
Mobile Tickets: Tickets will be available via your Ticketmaster account within 72 hours prior to the date of your performance.
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Ticket Forward: If you have given your tickets as a gift, please follow these steps to forward your tickets to the person attending the show.
Box Office Collections: If you are collecting tickets from the Box Office, the card holder must be present with the payment card used for the booking and a government issued photo ID on the day of your selected performance only.
Bohemian and Elephant Boudoir VIP Experience vouchers for Moulin Rouge! The Musical can be collected from the VIP RED CARPET COLLECTIONS counter on the left hand side, opposite the box office at the top of the stairs on arrival at the theatre, from 1 hour prior to the performance on the day of the event.
TICKET EXCHANGES ARE AVAILABLE
If you are unwell and cannot make it to your performance, please let us know as early as possible – no later than 10am on the day of the performance – so we can exchange your ticket into another performance. Contact your point of purchase or please visit Ticketmaster Support.
Please note, only tickets purchased from our official ticketing partner; Ticketmaster, are valid for shows at Marriner Group venues. Tickets purchased through any other sources may not be valid and you may not be admitted into the show.
Patrons of the Regent Theatre can avail of preferred parking rates at a number of nearby Wilson Parking car parks.
- T&G Building Car Park, 161 Collins Street, Melbourne (Enter via 37-39 Russell Street)
- Wilson Parking, Collins Place, 28 Flinders Lane
- Wilson Parking, Flindersgate, 172 Flinders Street, Melbourne (reduced bays currently due to renovations)
Offer rates are currently as follows if booked online in advance:
- $7 after 4pm M-F nights and all day on weekends
- $32 between 6am and midnight M-F
Parking must be booked online in advance via www.bookabay.com.au
Enter codeword: MARRINER (case sensitive) in the Discount Voucher field
You have a 1 hour grace period either side of your entry/exit times. To alleviate issues, please book to leave as late as possible as you can always leave earlier without any issues.
You will receive confirmation of your booking via email and you can also select to receive by SMS to your phone if preferred.
Use the credit card you booked with as the identifier at the boom gate on entry to the car park.
No need to queue at the pay station, simply insert the relevant credit card at the boom gate on exit and and the boom gate will open.
Full terms and conditions can be viewed online at www.bookabay.com.au
The Regent Theatre is situated in the Melbourne CBD and is accessible by all modes of transport.
The Regent Theatre is a spectacular heritage listed theatre which opened in 1929. As some of its areas are only accessible by stairs, our staff will do their best to assist patrons requiring assistance. Patrons with any special requirements are asked to speak with our Box Office when booking their tickets or in advance of their arrival.
The main entrance in Collins Street has 14 steps with 6 evenly spaced handrails, a landing break, then 5 more steps up to the entry doors. The Box Office is located to the right at the top of the first set of steps. The VIP Window is to the left. There are glass doors across the width of the entrance, which are kept open when a performance is on. There is an entrance foyer that leads to the Stalls foyer bar and auditorium.
On arrival at the Regent Theatre, please see a member of our Front of House team or Security Guard out the front of the venue. They will be able to escort you via the lift which is located next to the Regent Theatre. This lift will take you to the Stalls area of the theatre. Please note there is no lift access to the Dress Circle area of the Regent Theatre. If you require access to the Box Office, please see a member of our staff out the front of the venue who will be able to assist.
Access to the Stalls is on both the left and the right of the rear foyer. The Stalls area is raked. There is greater than usual space between rows, giving patrons a large amount of legroom. There are two central aisles and two side aisles.
The only access to the Dress Circle is via two sets of large staircases. Please note that the marble staircases date back to the theatre’s construction and are slightly worn on the edges. This makes them rather slippery and patrons should take extra care with footing in these areas. Seating in the Dress Circle area is stepped and there are no handrails.
There are both Male and Female toilets both upstairs and downstairs at the Regent Theatre. All toilets have steps and handrails.
There is a visible sign, however, please see an usher for directions at the theatre if required.
FACILITIES FOR WHEELCHAIR USERS
For all wheelchair/accessible seating enquiries please contact the Box Office on (03) 9299 9800.
PLEASE NOTE: There is no lift access to the Dress Circle at the Regent Theatre.
FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
Patrons with difficulty negotiating steps are advised to book seating in the Stalls area, as there are several large staircases leading to the Dress Circle.
FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Box Office on (03) 9299 9800. Some shows have audio-described performances. Direct enquires to the Association for the Blind.
FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Regent Theatre. Either headsets or a neck loops (for those with a T-switch) can be obtained from the cloak room. Please proceed to the cloak room or see a member of our Front of House team on arrival at the venue. You can contact the Regent Theatre Box Office for more information on (03) 9299 9800.
CONDITIONS OF ENTRY
We look forward to welcoming you to one of our venues. To ensure you have a safe and enjoyable experience, please be aware of the following conditions of entry.
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CHILDREN RULES - MARRINER GROUP BABES-IN-ARMS POLICY
Most productions are considered to be unsuitable for children under the age of two years. If taking your child under two years of age into the theatre, please be aware of the following concerns:
- Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
- Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
- The potential for disturbance to other patrons by crying or restless infants.
Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff.
Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.
As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.
PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option. It is recommended that you book through the Box Office by calling (03) 9299 9800.
Cushions: For children attending a show at the Regent Theatre, there are a limited amount of cushions available at the ushers' discretion.
Generally there are no age restrictions at the Regent Theatre. However, for licensed areas a valid form of ID is required; learner or driver's license, passport, proof of age card, keypass.
Moulin Rouge! The Musical is recommended for children 12 years of age and over. All persons entering the theatre, regardless of age, must have a ticket.
Alcohol, hot drinks, cans, bottles, recording equipment can not be brought onto the premises. Hot food is not permitted in the auditorium.
The Regent Theatre is a no smoking venue.
Closest ATM is on Swanston Street
LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketmaster prior to the event day, or prior to 4pm on the event day.
SECURITY & CLOAKROOM
Our cloakroom remains closed at the current time. Please only bring handbags and satchels that are smaller than an A4 piece of paper to the theatre. Due to security requirements, you may be asked to show the contents of your bags to theatre staff.
The Regent Theatre is a fully seated venue.
Can Can! Table Seating:
If you have booked Can Can! Table seating it will state this on your ticket and you must arrive no later than 30 minutes prior to the performance start time. There can be no late seating in the Can Can! Table Seating area after the commencement of each act of the performance. More important information about your seating.
The appearance of any particular cast member cannot be guaranteed in the event of illness or other unforeseen circumstances. Cast members will not be available for post show signings at this time.
PHOTOGRAPHY & RECORDING EQUIPMENT
The use of photography and recording equipment of any kind is prohibited within the auditorium. Unauthorised recordings will be confiscated and deleted.
Snacks are available for purchase at all bars within the Regent Theatre.
PRIVATE DINING EXPERIENCES
The Regent Theatre's two private dining rooms overlooking Collins Street provide the perfect space for a pre-show dinner or cocktail reception. Please contact our Events Team if you would like to discuss booking a dinner or cocktail function on (03) 9299 9860 or by emailing firstname.lastname@example.org.