COVID Safe Information for Marriner Group patrons

Your enjoyment, comfort and safety is our top priority, and to ensure your event is fun and memorable, we ask that you review the below information to keep you and others safe.

TICKET EXCHANGES AND COVID-19

Maintaining a safe and healthy environment for audiences, cast and the venue is of paramount importance.
Ticket exchanges are available for anyone required to isolate due to a positive test of COVID-19.

With your request you must submit a COVID-19 PCR positive test result or a Registration of RAT positive test on the government website. A photo of a positive RAT will not be accepted.

Please contact us prior to 10am on the day of your show so we can arrange your exchange.

Requests can be submitted HERE

All other exchange requests must be received no later than 48 hours prior to the performance and are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased. If you wish to exchange to a higher priced ticket(s), you will be asked to pay the difference in ticket price.

Exchanges may also be available if the performance is postponed or rescheduled.

No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law

Please note: We can only assist those who purchased their tickets on Ticketek, the authorised ticket seller for the Regent Theatre, Comedy Theatre and Princess Theatre in Melbourne, or through approved partners. If you purchased tickets through any other avenue, please contact the seller directly to learn more about their refund and exchange policy.

Preparing for your visit:

  • Arrive early.
    We recommend arriving 30 mins before the performance. Check your ticket for your door number so you can make your way directly to your seat.
  • Bring your mask.
    Masks are strongly recommended when patrons are in the venue. 

At the theatre:

  • Undertake good hand and respiratory hygiene.
    You can play a part in maintaining a COVID safe venue. Make use of the hand sanitiser that will be available throughout the venue, and sneeze or cough into your elbow.
  • The cloakroom will be closed.
    Please don’t bring any large personal items or bags or handbags larger than equivalent to an A4 sheet as we cannot permit them in the venue.

Our safety measures:

  • We aim to provide a COVID Safe Venue.
    Our comprehensive COVID Safe Plan includes control measures such as full venue cleaning before and after every performance, frequent and intensive cleaning of common high-traffic touch points (such as handrails, door handles, toilets, seat backs/armrests, and service counters), upgraded air-conditioning with 100% fresh air and filtration, and additional training for our staff.
  • Please note our Conditions of Entry.
    By entering the venue, you agree to abide by our Conditions of Entry. You are also agreeing to follow the directions of our staff and signage, and any applicable government directives.

We are here to ensure everyone has a safe and enjoyable experience. If your question hasn’t been answered here or you have any additional queries or concerns, you can contact us at customerservice@marrinergroup.com.au, or you can speak with any of our staff at the theatre.