COVID19 Message for theatre patrons. Read More

COVID-19 FAQs

What venues are temporarily closed during this time? 

Regent Theatre, Comedy Theatre and Forum Melbourne are temporarily closed to the public from Monday 16 March. This information will be updated in line with Government advice as it comes available.

The Princess Theatre is closed for performances of Harry Potter and the Cursed Child between Monday 16 March and Sunday 28 June. More information can be found at https://www.harrypottertheplay.com/au/covid-19-update/

The Plaza Ballroom is temporarily closed for events. More information can be found at https://plazaballroom.com.au/covid-19-message


Do I get a ticket refund for a cancelled performance? 

Tickets for cancelled performances purchased through an authorised outlet will be refunded. You do not need to contact us. 

If you booked through Ticketmaster online, over the phone or at a Ticketmaster outlet with a credit card, we will send the refund back to the original credit card you used to purchase the tickets. Please note that once we have processed the refund, it can take some time for your bank to process. The time may vary, depending on your bank. Due to the large number of refunds, it may take some time to process your transaction. We appreciate your understanding during this time.
 
Please note, only the original credit card holder will receive a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.

For tickets purchased using cash, EFTPOS or a credit card that has now expired, please contact Ticketmaster customer service directly via: http://www.ticketmaster.com.au/support  


Will performances be rescheduled? 

In some cases performances will be rescheduled to a date in the future. 

Come From Away have announced a return season for February 2021. Ticketmaster will be in touch with regards to refunds for current ticket holders for 2020 cancelled performances. Patrons with tickets to cancelled performances will be given priority access to tickets. More information can be found here: https://comefromaway.com.au/ 

Harry Potter and the Cursed Child performances from Wednesday 15 April to Sunday 28 June will be postponed and rescheduled. Affected customers will be contacted directly by Ticketmaster. More information can be found here: https://www.harrypottertheplay.com/au/covid-19-update/
All other tickets to cancelled performances during the closure of the venues will be refunded.

If a performance gets rescheduled, we will advise you by email of the rescheduled date and to indicate if your original tickets will still be valid. If you are unable to attend the rescheduled date, you can request a refund for tickets purchased through an authorised outlet.   

For all Forum Melbourne cancelled or rescheduled shows, more information can be found here: https://forummelbourne.com.au/shows
For cancelled or rescheduled shows at the Regent, Princess and Comedy Theatres, more information can be found here: https://marrinergroup.com.au/shows


My question still isn’t answered. 

For ticketing enquries, visit: http://www.ticketmaster.com.au/support 

For all other enquiries, email feedback@marrinergroup.com.au 

This situation is unprecedented for our organisation and we are working to be as responsive as possible in real-time. We are experiencing a high volume of enquiries and sincerely thank you for your understanding and patience as we work as hard as we can to help you during this time. 

Please remember that this situation is temporary. Tickets are still on sale for future performances and we look forward to welcoming you back to our venues again soon.