16 March to 12 April FAQs
What is still open during this time?
Regent Theatre, Comedy Theatre and Forum Melbourne are closed to the public from Monday 16 March-Sunday 12 April.
The Princess Theatre is closed for performances between these same dates but the Princess Theatre Box Office will remain open during this time. Tickets sales for events after Monday 13 April can still be processed via the Box Office or via the Ticketmaster website.
As this is an evolving space, we will update this information accordingly.
The Plaza Ballroom will remain open for private events under 500 capacity. More information can be found at https://plazaballroom.com.au/covid-19-message
Do I get a ticket refund for a cancelled performance?
Tickets for cancelled performances purchased through an authorised outlet will be refunded. You do not need to contact us.
If you booked through Ticketmaster online, over the phone or at a Ticketmaster outlet with a credit card, we will send the refund back to the original credit card you used to purchase the tickets. Please note that once we have processed the refund, it can take some time for your bank to process. The time may vary, depending on your bank. Due to the large number of refunds, it may take some time to process your transaction. We appreciate your understanding during this time.
Please note, only the original credit card holder will receive a refund via the methods outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.
If purchased your ticket at one of our Ticketmaster outlets using cash or EFTPOS, you’ll need to re-visit your point of purchase with your tickets and the EFTPOS card used to make the booking, if applicable. The outlet staff will help you with your refund.
For tickets purchased using cash, EFTPOS or a credit card that has now expired, our team will contact you directly to discuss the refund process.
Will performances be rescheduled?
In some cases performances will be rescheduled to a date in the future.
Come From Away have announced a return season for February 2021. Ticketmaster will be in touch with regards to refunds for current ticket holders for this week’s cancelled performances. Patrons with tickets to cancelled performances will be given priority access to tickets when the new shows go on sale. More information can be found here: https://comefromaway.com.au/covid-19-coronavirus-statement/
Harry Potter and the Cursed Child will temporarily be suspended until the 12th of April (inclusive). Ticketmaster will be in touch with regards to refunds for current ticket holders for the affected cancelled performances. An additional 3 weeks of performances across the September / October school holiday period, through to Sunday 4 October 2020 will be released shortly. More information can be found here: https://www.harrypottertheplay.com/au/covid-19/#
Violent Femmes – postponed, new date to be advised
Marc Rebillet – postponed, new date to be advised
City and Colour – postponed, new date to be advised
All other tickets to cancelled performances during the closure of the venues will be refunded.
If a performance gets rescheduled, we will advise you by email of the rescheduled date and to indicate if your original tickets will still be valid. If you are unable to attend the rescheduled date, you can request a refund for tickets purchased through an authorised outlet.
I have tickets to an event scheduled for after Monday 13 April. Should I plan to attend?
Performances on or after Monday 13 April are currently scheduled to proceed as planned. Any changes will be communicated via our website, by email and through our social media channels.
My question still isn’t answered.
For ticketing enquries, call 1300 111 011
For all other enquiries, email email@example.com
This situation is unprecedented for our organisation and we are working to be as responsive as possible in real-time. We are experiencing a high volume of enquiries and sincerely thank you for your understanding and patience as we work as hard as we can to help you during this time.
Please remember that this situation is temporary. Tickets are still on sale for future performances and we look forward to welcoming you back to our venues again soon.