Princess Theatre Venue Information
163 Spring Street,
Ticket and Show Information
Ticketmaster 1300 111 011
Wheelchair and Disability Bookings – All Venues
(03) 9299 9800
BOX OFFICE HOURS
The Princess Theatre Box office is open 2 hours before all shows.
TYPES OF PAYMENT ACCEPTED AT BOX OFFICE
Cash, Credit Card or Eftpos.
VENUE TICKET COLLECTIONS
Pre-paid tickets can be collected from the venue Box Office within the said opening hours or from 1.5 hours prior on the day of the performance.
Tickets can also be collected from any Ticketmaster outlet up until the day of the performance.
VIP Red Carpet ticket holders can pick up tickets and vouchers from 1 hour pre-show on the day of the event at the VIP Window in the foyer at the Princess Theatre.
Patrons of the Princess Theatre can avail of preferred parking rates at the nearby Wilson Parking, Parkade, 34-60 Little Collins Street, Melbourne.
Offer rates are currently as follows if booked online in advance:
- $6 after 4pm M-F nights and all day on weekends
- $31 between 6am and midnight M-F
- Parking must be booked online in advance via www.bookabay.com.au
- Enter codeword: MARRINER (case sensitive) in the Discount Voucher field
- You have a 1 hour grace period either side of your entry/exit times. To alleviate issues, please book to leave as late as possible as you can always leave earlier without any issues.
- You will receive confirmation of your booking via email and you can also select to receive by SMS to your phone if preferred.
Use the credit card you booked with as the identifier at the boom gate on entry to the car park.
No need to queue at the pay station, simply insert the relevant credit card at the boom gate on exit and and the boom gate will open.
Full terms and conditions can be viewed online at www.bookabay.com.au
The Princess Theatre is situated in the Melbourne CBD and is accessible by all modes of transport.
There are several theatre entrances located on Spring Street. Glass doors are kept open prior to and during performances. There is one step up into each doorway.
A ramp is positioned at the door two hours before performance time.
The foyer is a tiled area. All counters in the foyer area are high. There is a slight rise into the auditorium before the tiled surface gives way to carpet. The box office is located in the foyer.
There are no steps from the foyer into the Stalls area of the auditorium. Seating has no central aisles. Seats fold down and forward leaving more room between rows when seats are unoccupied; some people however, may need to brace themselves against the armrest. From the last four or five rows (T-W), view of the stage, above actor’s head height, is affected by the Dress Circle overhang.
Steps up to the Dress Circle are marble, and the railing is high and thick. There are numerous steps with railing up to the Grand Circle. Keep in mind that the Grand Circle is a long way up and that seating rows are steeply tiered. There are no rails down the internal aisles and the aisles’ steps are irregular. The side aisles have rails.
There are eight steps, with rails, down to the male toilets in the street level foyer. Female toilets at this level have one small step. There are no steps leading to the male toilets in the Dress Circle Foyer. Female toilets on this level have two steps with no handrail. To access the Grand Circle toilets, it is necessary to go down a flight of steps and then a further five steps, all with rails.
There is a unisex accessible toilet located between the Male and Female toilets at the Little Bourke Street end of the lower foyer. There is a clearly visible sign.
FACILITIES FOR PEOPLE WITH MOBILITY IMPAIREMENTS
It is recommended to request Stalls seating. Grand Circle not suitable for elderly/disabled or patrons who suffer Vertigo. Frames and crutches are stored in either the recesses in front and back of Stalls, or in the Front of House Manager’s office and returned at interval and conclusion of performances. Patrons are advised of storage area and all items are marked with the patron’s row and seat number.
FACILITIES FOR WHEELCHAIR USERS
For all wheelchair/accessible seating enquiries please contact the Box Office on (03) 9299 9800.
FACILITIES FOR PEOPLE WITH SIGHT IMPAIRMENTS
Seats close to the stage can be requested when booking tickets. Please book through the Box Office on (03) 9299 9800. Some shows have audio-described performances. Direct enquires to the Association for the Blind.
FACILITIES FOR PEOPLE WITH HEARING IMPAIRMENTS
There is a hearing loop within the Stalls seating between rows J and R, in the centre seats (between seats 12-27 approximately). People with a hearing aid will need a ‘T switch’. Please contact the Box Office directly for more information on (03) 9299 9800.
MARRINER GROUP BABES-IN-ARMS POLICY
Most productions are considered to be unsuitable for children under the age of two years. If taking your child under two years of age into the theatre, please be aware of the following concerns:
Tripping hazards, row spacing, stairs, steep rakes and the lack of light in the auditorium during a performance can be particularly hazardous when carrying an infant within the theatre.
Production elements such as loud music, bright lights pyrotechnic stage effects and show content can cause distress to infants.
The potential for disturbance to other patrons by crying or restless infants.
Parents choosing to visit the theatre with children less than two years of age are asked to liaise with the theatre's front-of-house staff on arrival at the theatre.
Please be considerate of other patrons in the theatre. If your infant is causing a disturbance, we ask that you temporarily remove the infant from the auditorium.
As the safety of children, parents and other patrons is of high importance, these concerns are brought to your attention for your consideration so that you and all other patrons can enjoy the show in a safe environment.
PLEASE NOTE: Patrons attending with a child under 2 years must purchase an aisle seat in the stalls as this is the safest option. It is recommended that you book through the Box Office by calling (03) 9299 9800.
For children attending a performance, there are a limited number of booster seats available at the usher’s discretion.
Generally there are no age restrictions. However, for licensed areas a valid form of ID is required; learner or driver’s license, passport, proof of age card, keypass. Some events may have specific age restrictions.
Alcohol, hot drinks, cans, bottles, recording equipment can not be brought onto the premises.
The Princess Theatre is a no smoking venue.
There are no ATM’s on the premises. Closest ATM is on the corner of Little Bourke and Exhibition Street.
LOST, STOLEN OR DAMAGED TICKETS
Lost, stolen or damaged tickets must be reported to Ticketmaster prior to the event day, or prior to 4pm on the event day
There is a cloakroom available in the downstairs foyer. Please see an usher on entry to the theatre. The theatre provides this service complimentary.
The Princess Theatre is a fully seated venue over three levels.
Snacks are available for purchase at all bars within the Princess Theatre
The Princess Theatre’s two private dining rooms provide the perfect space for a pre show dinner or cocktail reception. Please contact our Event Sales Office if you would like to book one of our Corporate Entertainment Packages by calling (03) 9299 9860 or by emailing email@example.com